Returns Policy

Returns & Refund Policy

At ourbottles, we want you to be completely satisfied with your purchase.

If you are not fully happy with your order, you may return eligible items within 30 days of delivery.

Eligibility For Returns

To qualify for a return:

• Items must be unused and in their original condition
• Products must be returned in original packaging where possible
• Proof of purchase or order number is required

We reserve the right to refuse returns that do not meet these conditions.

Return Process

To request a return, please contact our support team at:

info@ourbottles.co.uk

Once your return request is approved, we will provide a returns label and instructions for returning your item.

Refund Processing

After we receive and inspect your returned item, refunds will be processed back to your original payment method.

Please allow:

• 4–5 business days for refunds to appear in your bank account after processing

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if used or opened unless faulty.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue so we can resolve the matter promptly.