Shipping Policy

Shipping Policy

At Ourbottles, we aim to provide reliable and efficient delivery across the United Kingdom.

Order Processing Times

Orders are processed within 1–3 business days.

Orders placed after our daily cut-off time of 4:00pm Monday to Friday will begin processing on the next business day.

Orders are not processed on weekends or public holidays.

Shipping Times

Estimated delivery time after dispatch:

  • 4–7 business days

Please note that delivery times are estimates and may vary during busy periods, holidays, or due to courier delays outside of our control.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are entered correctly at checkout. ourbottles cannot be held responsible for delays or lost parcels caused by incorrect address information.

Delayed or Lost Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at:

info@ourbottles.co.uk

We will work with the courier to resolve the issue as quickly as possible.

Shipping Partners

We work with trusted delivery partners to ensure reliable service:

  • Evri

  • Yodel

  • DPD

  • UPS

  • 4PX

All orders are fully tracked, and tracking details will be provided once your order has been dispatched.

Delivery Areas

We currently ship across the United Kingdom and internationally.

Delays

While we aim to meet all delivery timeframes, delays may occur due to external factors such as courier issues or high demand periods.

Contact Us

If you have any questions about your order, please contact us:

Ourbottles
90 Darlington Street
Wolverhampton
West Midlands
United Kingdom
WV1 4HJ

Email: info@ourbottles.co.uk
Phone: +44 01902 239168

We are committed to providing a smooth and reliable delivery experience.